Job Type: Permanent Full-time
Salary: $80,000 + Super Per Year
Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.
Right at Home, Sydney Ryde Region is seeking a qualified, reliable, and passionate Scheduling Officer. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You'll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.
The Ideal Candidate: The ideal candidate for our team will have years of proven advanced scheduling skills and experience within a Community Care provider. The successful applicant must be an excellent communicator who can build and maintain supportive relationships with clients, their families, and all relevant stakeholders.
Full training will be provided to the reliable and successful candidate.
Duties include:
Assisting with handling a high volume of incoming telephone and internet enquiries.
Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
Managing system Shift notes and redirecting as per the intended recipient.
Maintaining client, care worker & vendor compliance and documentation according to government standards.
Providing vast administration support to the recruiter, scanning and creating system files, as well as providing recruitment support where required.
The role is fast-paced, and it is essential that you can multi-task and adapt well under pressure.
Qualifications
Essential Criteria:
Ageing or Disability industry experience
Current Australian National Police check
Current First Aid & CPR certificate
Driver's license and your own reliable registered vehicle
Full Comprehensive Vehicle Insurance
Excellent verbal and written communication skills
Certificate III - IV in Individual Support (Ageing or Disability) - greater chance of success
Preferred Skills:
Proven experience in Scheduling/Rostering, Planning and extensive Administration Management.
Ability to establish relationships and build rapport with Clients, their families, Carers, and referral sources while maintaining effective professional communication at all times.
Forward planner and analytical thinker with high attention to detail.
Ability to thrive in a very fast-paced environment and work exceptionally well under pressure and within time restraints.
Advanced time management, organizational skills, problem-solving, negotiation, and conflict resolution skills.
Ability to develop/implement and evaluate organizational and client-focused documentation as well as systems.
Excellent computer literacy – Enterprise Management Software and sound knowledge of Microsoft Office 365.
Benefits:
Staff discounts and cashback from hundreds of retailers
Competitive remuneration
Pleasant working environment
Career advancement opportunities will arise as the office expands
This is a great opportunity to be part of a fast-growing business with real, genuine career pathways.
If you're a self-motivated person with a positive attitude who enjoys and thrives on challenges, we would love to hear from you.
Only shortlisted applicants will be contacted for interviews within 14 days of applying.
Work Authorisation: Australia (Required)
Work Location: In person
Expected Start Date: 23/09/2024
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