Be the difference. Enjoy great rewards and benefitsFull Time position available: 76 hours per fortnightBupa Health Insurance and Goodlife Health Club discounts Excellent city-fringe location with onsite parkingDo you have exceptional customer service skills and the ability to work collaboratively with colleagues and clients?
If so, we have an exciting career opportunity for a customer focused individual to provide rostering support to our dedicated Home Care Services team.
About the role Working in collaboration with the multi-disciplinary Home Care Services Team, the Rostering Administrator plays a key role in ensuring that services are delivered consistently, on-time, and in line with each client's individual needs, goals, preferences and applicable budgets.
Key responsibilities of this role include but are not limited to;
Identifying and responding to client risk by using client alerts, attributes and
"About Me" profilesDemonstrating knowledge of the region, staff attributes, locations and
developing runs using effective prioritising of allocationDemonstrating effective problem solving and staff forecasting in daily/weekly
Coordinator meetingsBuilding service runs for staff, using mapping tools to minimise travel time and
maximise staff utilisation while promoting primary carer model of servicesForecasting and planning coverage of daily and booked annual leaveCompleting end of month checking processes in a timely manner ensuring accuracy of billing while meeting finance deadlinesLogging and responding to all feedback and complaints efficiently enabling follow-up and actionAssisting clients and families to understand service deliveryFor further details regarding the scope of the role, please refer to our website or the attached job description.
About you We are looking for people who will be the difference in the lives of our residents and clients.
The successful candidate will have the following skills and experience:
Demonstrated experience in a similar administrative role Exceptional organisational and time management skills as well as sound problem solving abilitiesStrong interpersonal skills to negotiate effectively, mitigate conflict, establish trust and manage expectationsEffective communication skills, both written and verbalDemonstrated initiative and ability to work with minimal supervision, whilst taking ownership of workload to meet deadlinesAbility to use database and procurement systems for booking, reporting and administration purposesBasic knowledge of the requirements of the Aged Care Standards as are applicable to the roleBusiness administration or Customer Service qualifications or equivalent at any level - desirableApplicants with previous experience within the Aged Care industry will be highly regardedAbout us
Southern Cross Care is one of Australia's leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.
When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.
Enquiries: ******
Applications close: 4pm on Monday 1st May 2024
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