Job ID: 2642727 | Amazon Support Services Pty Ltd - D05
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics.
We are a smart global team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences around the world. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support need to invent with us in ways that are rewarding, fulfilling and fun.
In this role, you will work on system configurations, service integrations and testing of software deployed at Amazon Installations around the world which utilize our mobile robotics platform. You will drive Robotics fleet retrofit projects to improve the performance, reliability and safety of globally deployed robotic and automation systems. Your role will have a primary focus on new site launches.
Working in close collaboration with Software, Retrofit, Hardware, Reliability and Maintenance and Deployment Engineers, you will own integration and retrofit projects from strategic planning through execution and validation.
Key job responsibilitiesOversee multiple robotics implementation, upgrade and enhancement projects ensuring program goals are met; identifying opportunities for continuous improvement, and driving change for the identified opportunities.Collect the Voice of the Customer (VOC) data and share success stories during the lessons learnt workshops and review with cross-functional partners in Engineering and Operations to demonstrate value and efficiency.Create and maintain problem resolution procedures and identify need for new tools to support existing solutions.Leverage existing guides, task lists and configuration processes, systems and tools to deploy Software at Amazon Robotics sites around the world.Monitor queues and respond to issues within defined SLAs.May become a subject matter expert in one or more areas of robotics engineering and/or program management, serving as a point of escalation on critical issues.Develop processes to implement product upgrades on fielded Amazon Robotics products.BASIC QUALIFICATIONS4+ years of quality assurance engineering experienceBachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalentWorking knowledge of Process improvement methodology (Six Sigma, TQM, Kai-zen and Lean manufacturing methodology).Experience working with AWS services such as S3, EC2, SNS, SQS.Knowledge and/or working experience with Linux (RHEL, Ubuntu).Ability to establish priorities, work independently, and proceed with objectives without supervision.Proven ability to root cause issues, drive improvements, and apply preventive measures.Proven ability to prioritize and manage multiple high-priority tasks simultaneously.Proven ability to lead complex technical discussions with a variety of groups, including Software, Hardware and Systems Engineering, Operations, and Senior Management.Proven ability to project manage complex technical projects.PREFERRED QUALIFICATIONSExperience working closely with development and business teams to communicate problem impacts and to understand business requirementsCertified in AWS services (Cloud Practitioner, Solutions Architect)Certified in Process improvement methodology (Six Sigma, TQM, Kai-zen and Lean manufacturing methodology)Certified in Linux Red Hat.Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.Strong analytical problem-solving with a metrics-driven focus on frugality without sacrificing safety or customer satisfaction.Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders.Exposure to two or more of the following programming languages (Java, C++, Python, Shell Scripting, Java Script).Acknowledgement of country:In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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