An excellent opportunity to join RAA on a Traineeship, in the Roadside Assistance Contact Centre! Fixed- term contract until 28/11/2025 Monday 27th May Start Date with extensive training provided Your new opportunity At RAA, we are so excited to be able to provide this amazing opportunity for a proactive, passionate individual to join our excellent and supportive Roadside Assistance Team and commence your RAA journey! You will have the opportunity to undertake a traineeship with the aim of acquiring skills in a professional call centre environment and provide an excellent service to RAA Commercial Clients and RAA Members. This role has a huge customer service focus which involves to relating to member situations, showing empathy, and using initiative. The core working hours for this role will be Monday – Friday between 0700 – 1900. Responsibilities As a new and integral member of our team, you will: · Provide exceptional and professional service to members and internal/external customers. · Answer all calls in a clear and prompt manner, using RAA's methods. · Process new memberships, membership renewals, subscriptions and other financial transactions in a timely and accurate manner. · Achieving the required targets with regard to breaks, call work codes and shift start times. · Correctly record incoming call information, as required. Study Commitments You will complete a Certificate III Customer Engagement. This is an 18-month course. You will be signed up for this through T.I.M.E and Apprenticeship Board. You will have Modules to complete a part of the certificate. These will be a combination of online and classroom. RAA will support you in attending and providing you time to complete you study commitments. About you You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for: · Previous experience in a customer service environment is desirable. · A passion for providing outstanding member/customer experiences. · Proficient keyboard/typing skills. · Sound knowledge and capability of MS Windows systems. · Excellent communication and a positive "Can Do" attitude! · Professional and positive approach to your work About us As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members. In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline. We're also one of the state's largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based. Benefits We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include: Free RAA premium road service Access to our Member Benefits program Generous discounts on all RAA products Flexible work arrangements 12 weeks paid parental leave Ongoing Training & Development opportunities and a Study Support Program On-site Cafe with Barista How to apply To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: 9am Monday May 6th. You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA. We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
