The role and what we are looking for We are looking for an enthusiastic customer service professional with strong attention to detail and administration skills to join our fun and vibrant team to support the provision of the Capricorn Mutual product.
The Mutual protection product is kind of like insurance, but different.
Think of it as an alternative to insurance to meet the unique needs of our members!
The Risk Services Officer is the first point of contact for our Members and the role includes: • Delivering excellent customer service.
• Receiving inbound calls.
• Providing protection quotes.
• Making changes to Members' protections and policies.
• Providing administrative support to the sales team.
• The successful candidate will have excellent communication skills, creative problem-solving abilities, and previous customer service and administration experience.
Essential skills and experience • Proficient with Microsoft office suite.
• Excellent communication skills and creative problem-solving abilities.
• Ability to empathise with Members.
• Excellent time management.
• Ability to re-prioritise tasks throughout the day to meet competing demands.
• Previous experience in a customer service related role.
Who are we?
We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.
Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top.
Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive.
Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.
What we offer Our community at Capricorn always comes first, and a big part of that community is our team.
We genuinely believe that investment in our people is the key to everything that we do.
Joining our community is about more than just a job, so here's what's in it for you: • Work flexibility – We're all unique, and so are the ways in which we work.
Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too.
We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life's most important times, we support both parents' leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• Great employee benefits – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Sound like you'd be a good fit?
If you are ready to become part of our growing community and make a real impact, get in touch today.
For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers