Rise | Client Coordinator

Details of the offer

Aged & Disability Support (Community Services & Development)
$49.28 – $51.51 + super + salary packaging
Please read full advert details below prior to submitting your application to make sure this is the right role for you (including hours availability and travel locations) As a Client Coordinator working in the Aged Care Team at Rise, you will manage client services within the programs of Commonwealth Home Support Program (CHSP), Continuity of Support (CoS), and Veteran's Home Care (VHC / DVA). A primary focus of this role involves assessing and reviewing existing clients to ensure their needs are met and the best possible outcomes are achieved. This position is on a fixed-term part-time basis until September 2025 with the possibility of extension. Working 45.6 hours a fortnight, over 3 days per week, start & finish times can be flexible for the right person.
A typical day might look like… Be a primary contact & advocate for clients, supporting them along every step of the way. Travel to various client locations including Mundaring, Yanchep, Serpentine & between. Develop effective relationships with clients and their family and/or representatives in a manner that maximises client outcomes. Monitor, measure, and evaluate wellness outcomes and client goals. Regularly review client funding to determine if it is meeting their needs and make applications for further funding where appropriate. Develop and implement client service plans in line with funding and legislative/contractual requirements. Maintain tip-top documentation & create reports as required. Here at Rise, we nurture potential, but we do need you to have a few tricks up your sleeve including the following:
Certificate IV in Individual Support (Ageing) or extensive experience. Experience in residential/home care and knowledge of relevant programs/legislation. Strong & demonstrated commitment to person-centred care. Ability to work independently with remote management. Excellent problem-solving and decision-making skills under pressure. Excellent interpersonal skills for building relationships with diverse clients. Sounds good so far, right? Wondering what else you get for working at Rise? Rise has been working with communities for more than 35 years. We support over 5000 people from all walks of life. These include young people at risk, those experiencing mental health issues, people with disability and older people. We offer our RISING stars….
A welcoming culture where your achievements are celebrated, and support is plentiful. Up to $15,900 per annum salary packaging options to bump-up your take home pay. HBF corporate discount on health insurance, access to an employee assistance program, and journey cover insurance. Flexible working hours available to suit your needs and commitments. Ongoing training and development to keep your skills growing. Diversity – real diversity. Not just words on a page. We want you to bring your true self to work and encourage applications from people of all backgrounds and lifestyles including those who identify as living with disability, are Aboriginal or Torres Strait Islander or part of the LGBTIQA+ community. Formalities (The serious stuff!) Appointments to this position will be subject to a National Police Clearance. Costs for new checks will be covered and/or reimbursed by Rise.
A cover letter is required within your application. Applications without a cover letter will not be considered. Within your letter, please address the following: Discuss your experience working with the Commonwealth Home Support Program (CHSP) & how you've contributed to achieving the program's objectives. Provide an example of how you have previously ensured consumer directed person/centred care in your role. What skills do you believe are essential for building strong professional relationships with diverse clients, and how have you applied these skills in your career? APPLICATIONS CLOSE: WEDNESDAY 8 JANUARY 2024 Please note: Shortlisting, interviewing, and appointing may begin immediately. We reserve the right to close the position without notice. We suggest you don't delay applying to avoid disappointment.
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Nominal Salary: To be agreed

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