Rg 146 Qualified Assessor

Key Responsibilities:Contact customers to understand and document complaint specifics including all relevant detailsFollow-up and follow-through as required (via both email and telephone)Request relevant information including confidential documents to inform assessment of complaintsDocument customer information and case assessment work papers and outcomes in case management system in required format and level of detailDraft formal 'Assessment Outcome' document to be shared with both client and customerMinimum Requirements:2+ years' experience in complex financial advice remediationProficient verbal and written communication skills with a customer service orientationAbility to work independently with minimal supervision
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