How you can help make a better world of work You're a Salesforce professional with experience in other revenue and customer support systems that connect to Salesforce. You know where you're going within the backend of Salesforce, whether it's creating fields, managing users, creating validation rules, or creating permission sets. By now you're pretty familiar with Flows, but not an expert yet. Generating reports and dashboards is second nature to you, and you love playing in spreadsheets. On top of this salesforce experience, you love staying organized - tracking your work, taking notes, communicating what was done & what still needs to be done. But you won't be alone! Your team has deep roots in salesforce administration, and a breadth of experience across the business - if you get stuck, your team can help unstick you. Over the course of your experience with Salesforce, you've played with other sales tools that integrate with Salesforce, like Intercom, Vitally, Outreach, Gong or Leandata. You have been an administrator in tools like this and know how they connect to Salesforce. You've also worked with stakeholders across the business on a variety of tasks and you know firsthand that every user has different needs. You love asking questions to get to the core Problem To Be Solved, and you can see all sorts of paths to a solution. A great day for you is a day where you've improved something - cleaner data, more accurate information, new insights, helpful functionality, a crisis averted, or a bug squashed. While this role is mostly focused on Salesforce and Sales related systems, you will get to work with people across the business on a wide variety of processes. These different stakeholders will expose you to different priorities, different metrics, and different ways of thinking. At the end of the day You will… Manage our day-to-day Salesforce administration tasks (user management, field creation, data hygiene, bug investigation & resolution, user support) Help administrate Intercom system configuration. Use Agile Scrum methodology to manage your workload across 2-week sprints, and track your work. Understand stakeholder's requirements and translate them into well-thought out, scalable technical solutions Partner with our external technical Salesforce developer and work on building greater competency in-house. Help administrate other Revenue Ops and Customer support Systems that connect to Salesforce (Outreach, Leandata, Chilipiper, Gong, Vitally etc…) Support the Revenue Systems team in scaling our GTM technology stack as the company grows (data cleanup, revising/consolidating business processes, streamlining user experience) You have… Moderate experience with SFDC and primarily Sales Cloud. Experience with customer support tools like Intercom and Vitally, is preferred. Must be open to learn & train to administer Intercom for chat, email, and knowledge base. Familiarity with supporting Customer support processes. Good understanding of Customer Support motion within the SaaS B2B tech environment. Working knowledge of Salesforce configurations e.g. Flows, validation rules, the various generations of automation, formula fields, object hierarchies. Experience with SFDC Flows is highly preferred. Ability to solve system problems in a variety of ways, and propose creative solutions to business problems. Familiarity with how relational databases work & general software administration. A track record of working with stakeholders to solve problems in Salesforce in a scalable way. Experience working with larger scale release management and dependency mapping exercises Experience with Salesforce CPQ is nice to have. Exposure to agile philosophy and scrum methodologies You are… A passionate Salesforce administrator who stays up to date with platform releases and new features Detail oriented, organized and have an eye for detail particularly in the context of building complicated business systems A team player who builds trusted relationships across various departments in a business Passionate about working with a talented and energizing group of Systems, Rev Ops and Analytics professionals We believe that inclusive businesses are better, not just for "company results", but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here . We ensure you have the tools you need to thrive both in and out of work. MacBooks for you to do your best work Share Options - it's important to us that everyone is an owner and can share in our success Excellent parental leave and in work support programme, - for those families to be Fun and inclusive digital, and in-person events Most importantly, an opportunity to really make a difference in people's lives. Please keep reading... Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. #J-18808-Ljbffr
