Press space or enter keys to toggle section visibility Name Revenue Protection Officer Site / Location Ref # 12359902 Entity Australia Post Opening Date 10-Jun-2024 Suburb Redbank City REDBANK State Work Type Fixed Term Full Time Length of Assignment 12 months Description & RequirementsPress space or enter keys to toggle section visibility Based at Brisbane Parcel Facility (BPF), the Customer Operations Liaison Team ( COLT ) Revenue Protection Officer oversees major customer lodgements, focusing on compliance and yield to contracts. Reporting to the COLT's Manager, this Revenue Protection Officer position has a direct impact to our customers and oversees revenue outcomes relating to the organisation's profit and loss. This is a fixed term (12 months), full-time opportunity working from 12:00pm to 7:21pm, Monday to Friday. You'll be Performing acceptance and revenue protection checks Reducing revenue leakage and risk Supporting other cost efficiencies for Network Operations Escalating customer opportunities to their respective departments Building strong working relationships with internal and external stakeholders Identifying and addressing cases of counterfeit mail and fraud Assisting the COLTs Manager with ad hoc requests Other duties as required at SEQ processing sites About you You have experience building customer confidence by delivering great serviceYou're a genuine collaborator who can draw information from multiple sourcesYou are able to demonstrate engagement readiness in the way you approach your work and the way you work with othersYou can effectively manage your work with shifting priorities and deadlines You'll also ideally have Exposure to Australia Post's operations, procedures, products and services, particularly as they apply to parcels and letters lodgementsHistory of strong interpersonal communication skills and an ability to develop relationships with internal and external stakeholdersTrack record of self-motivated results and the ability to work autonomouslySpent time in changing, flexible teams and a genuine desire to work with and support colleaguesExperience with Australia Post systems, such as eParcel, the Lodgement Quality System, OneSafe and SAPBasic to intermediate Microsoft Office proficiency, including regular use of Outlook, PowerPoint, Word, etc. How we'll deliver for you Potential for ongoing employment with us, beyond your fixed term contractEnjoy a 12% superannuation contribution per annum plus any potential penalties depending on your shift timeWe invest in you for the long-term, encouraging growth through delivering on our values of Trust, Inclusivity, Empowerment and SafetyBe part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day We invest in your personal well-being, recognise and reward you for your contribution to our successful with Post Perks and more We're delivering together At Australia Post, we acknowledge the TraditionalCustodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ****** See and hear what it's like to work with us: #J-18808-Ljbffr
