Retail Support Representative

To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OE's on all SRAM product lines.
ResponsibilitiesProvide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product linesDemonstrate an in-depth knowledge of SRAM products, including current and previous product linesIdentify new issues as they occur in the market and follow the appropriate warranty guidelines to quickly resolve customer inquiries. Regularly communicate trends to the Quality department for continuous improvementInitiate and complete repair processes on SRAM products according to factory specificationsAttend industry-sponsored events, as needed, to provide technical supportOther duties as assignedQualifications1+ years of bicycle industry experience required, as well as a thorough understanding of bicycle mechanicsStrong customer service skills, professionalism, and ability to problem-solve; in a positive and courteous mannerAbility to learn quickly via on-the-job experience, training, and customer interactionExcellent written, verbal, and organization skillsProficiency with Microsoft Word and Excel, SAP knowledge a plusAbility to travel domestically and internationally, including weekends, up to 10% as neededInitial training period 3 – 4 monthsThe benefits for this position include superannuation and paid time off. Salary starts at $60,000 AUD. This position is eligible for an annual corporate bonus based on company and individual performance.About SRAMSRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
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