While we are currently only accepting expressions of interest for Christmas Casual Retail Sales Assistant roles, we'd love to hear from you! Please register your interest by clicking the APPLY NOW button and uploading your CV and cover letter.POSITION PROFILE – RETAIL SALES ASSISTANTAVAILABILITY – Must be available weekends and over the Christmas period.PROBATIONARY PERIOD – 6 monthsAbout usAre you ready to embark on a journey with a team that thrives on creating genuine human connections? At Blackhearts & Sparrows, we're not just a retailer, we're curators of extraordinary moments, and we're on the lookout for passionate individuals to join our vibrant family.As aficionados of detail, we meticulously curate our products, ensuring a range that speaks volumes of our commitment to quality. With hospitality at the core of our ethos, we consider ourselves hosts in every sense, weaving warmth and genuine customer-centric focus into the fabric of our service.If you're someone who believes in making lasting impressions, values warmth, and seeks a workplace that thrives on setting new standards while keeping things exciting, then Blackhearts & Sparrows is the perfect place for you.About the roleYour mission? To become a master at understanding our customers and their unique preferences, guiding them through our extensive array of choices with ease. We pride ourselves on delivering an omnichannel retail experience that caters to our customers' diverse needs.As a Retail Sales Assistant, you'll be the architect of an environment where every detail contributes to a memorable experience.Your role goes beyond the transaction—we're looking for individuals who can provide tailored advice and recommendations in person, over the phone, or via email. We believe in remembering our customers' favourites, ensuring that each visit feels like a personalised journey.As a Retail Sales Assistant, you will:Deliver exceptional customer service experiences that are genuine and full of warmth.Discover customer preferences and needs to assist them with product selection.Maintain high levels of store visual presentation and cleanliness standards.Label and tag products with attention to detail.Demonstrate a high level of care when handling product.Ensure stock inventory accuracy, conducting investigations and the reporting of errors.Support stock management efforts by executing the efficient and accurate handling of stock delivery and pack-ups.Support the fulfilment and dispatch of omnichannel customer orders including customer enquiries and liaising with our delivery partners.Operate our POS system including cash handling.Constantly advance your own product knowledge by attending Blackheart's training and tastings.Adhere to WHS standards and contribute to a safe and healthy workplace environment.What are we looking for in the ideal candidate?A passion for wine, beer and spirits and a thirst to deepen your product knowledge.A commitment to self-directed learning to build your understanding of good food and delicious drinks.A genuine curiosity and interest in people and a desire to meet their needs.Someone who possesses the empathy to genuinely understand your colleagues and customers. A team-player.Strong written and verbal communication skills.Strong attention to detail, someone who is methodical and accurate.Self-motivated and efficient in the execution of daily tasks.The ability to work in a fast-paced environment, and to multi-task.Consistent availability and flexibility to support your team in times of need.Able to work nights, weekends, and holidays.Previous experience in a customer-facing role.At Blackhearts & Sparrows, we are dedicated to building a diverse workforce, and nurturing a culture that champions equity and inclusivity. We warmly welcome applications from First Nations peoples and individuals of all ages, cultures, religions, abilities, sexual orientation, gender identities and expressions, and those with specific needs.We'd also still love to hear from you even if you don't align with every single point on our job description. If you can meet our essential criteria, and you are motivated and curious to learn, we encourage you to apply.
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