Retail Manager - Chadstone Market PavilionWe're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.We are Vicinity.The key purpose of the Market Retail Manager is to bring The Market Pavilion precinct to life every day in line with the highest standard of operational excellence. Managing all aspects of the precinct's operational strategy, this role is responsible for Food Concierge services, eventing & activations, flexible space allocation and the overall curation of experience in line with the brand promise.This role is also responsible for managing all retailer relationships within The Market Pavilion precinct with a high level of attention to detail to ensure our retail partners execute best-in-class operational and presentation standards at all times. This is not exclusive to food retailers within the precinct.Please note, the work roster for this role is Tuesday to Saturday.Key ResponsibilitiesImplement processes and operating procedures to run The Market Pavilion precinct to the highest standard every day in relation to cleaning & hygiene, retail execution standards, activations, and retailer initiatives.Operate Food Concierge services, including but not limited to, food storage, curb-side delivery, meal & shopping planning, food inspiration and personal shopping services (in conjunction with the existing hands-free shopping service).Manage the activation spaces through maximised use of the adaptable infrastructure to provide seasonal and first-to-market product and engaging customer offers utilising existing retail partners and the casual mall leasing team.Build professional and mutually beneficial relationships with our retail and commercial partners and gain insights into current trends and category trading performance.Work with our contract partner to manage common seating areas including coordinating sustainability programs to divert +95% of waste from landfill.Influence retail partners to implement best-in-class sustainability programs in relation to compostable packaging and diversion from landfill.Promptly address any logistics issues with retail partners in relation to delivery trolleys or infrastructure being left in public areas.Provide support to tenants with a view to maximise their business success while finding solutions to any controllable impediments to achieve this outcome. Maintain centre controlled debt in line with targets for core tenant relationships.Actively contribute to the creation and delivery of relevant communications via the retail and commercial portals with a focus on curating food and service offers.Maintain accurate data and information and create management reports as required to demonstrate performance.Contribute to the development of the annual retailer engagement strategy.Execute strategies to ensure retailers trade for all agreed operating hours.Key Role RelationshipsCustomersRetail and commercial tenantsCentre management teamVicinity casual mall leasing and Brandspace teamVicinity leasing teamVicinity development teamLocal council representatives (food compliance officers).Capability and ExperienceAn enthusiastic foodie who loves to maintain connections to the food industry, understands seasonal product, loves to cook and is passionate about sharing their knowledge with others.A quality leader of people with a record of curating an inclusive and customer-focused working environment.Relevant industry experience that may have been gained in the hospitality or tourism industry focused on food and customer experiences.Strong connections and a network within the food and restaurant industry.Demonstrated experience building professional relationships and managing stakeholders with varied needs.An excellent communicator with the ability to leverage relationships to deliver best in class outcomes in a challenging and fast-paced environment.You will be known for your capability to problem solve in high-pressure situations and have a proven record of accomplishment of delivering results through collaboration with others.Customer Focus: You are customer focused and put customers at the heart of your activities and decisions.Innovation: You identify innovative ideas and transform them into new products, services and processes that drive commercial outcomes through a shared strategic vision.Change agility: You move quickly and easily to navigate and implement change efforts to optimise productivity and areas of focus.Data, digital and technology: You use technology and information to drive effective decision-making that leads to improved business performance.Process improvement: You explore more effective and efficient ways of getting things done and establish procedures or ways to standardise common activity, tasks and mitigate risk.Why Vicinity?Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:Hybrid/flexible working arrangementsBirthday leave & purchased additional leave$1000 worth of VCX securities rewarded for eligible team members.Our values cultivate a culture that encourages our 1,200+ team members to be adaptable, agile, resilient and passionate.At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.If you would like to discuss any reasonable adjustments we can make to better support you during the recruitment process or your potential future role please reach out to our Talent Acquisition Team at ******: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required depending on role and level.
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