Job no: 942375
Work type: Casual
Location: Support Office - Docklands
Myer is currently looking for 2x Retail Loss Analytics Officers to assist in the total loss analysis of all financial harm factors associated with Total Retail Loss typology. You will be working on fraud prevention and management of activities across Myer online and stores. This position drives the ongoing development and operational outcomes of the available fraud detection systems in partnership with the broader Total Retail Loss team.
About the Role:
Monitors and performs fraud review for online and store transactions Uses fraud detection tools and reports to identify and assess potential fraudulent transactions; takes appropriate action, including escalating issues as necessary and communicating any trends to management Contacts customers when necessary to verify legitimate or fraudulent nature of transactions Assists with routine to complex inquiries from the Customer Service Centre and Online Teams Collaborate with the team to reduce overall exposure to fraud, reduce chargebacks, and improve the user experience for legitimate customers. Provide proactive insights and analysis of key risk drivers related to financial loss to enable effective risk mitigation responses. Identification, prevention and resolution of all fraud risks within internal transactional systems Preparation of evidence/briefs for Investigators and/or store leadership members Performs other job related duties or special projects as assigned About You:
Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members Customer service orientation with developed analytical and problem solving skills Self-starter possessing the ability to work independently while supporting a team environment Strong attention to detail and high concern for data accuracy. Benefits to you:
Generous team member discounts on all Myer products, including team-member exclusive discounts Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work! A supportive leadership and team network to set you up for success Career growth and succession opportunities across the business Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
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