Press space or enter keys to toggle section visibility
Name
Retail Customer Service Officer
Site / Location
Mount Isa Post Office
Ref #
12347222
Opening Date
03-Aug-2023
Suburb
Mt Isa
City
Mount Isa
State
Entity
Australia Post
Work Type
Casual Full Time
Description & RequirementsPress space or enter keys to toggle section visibility
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
You'll be: Performing customer sales and service transactions with customersManaging high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)Conducting and processing a number of identity services transactions, including Australian Passport InterviewsPromoting our products and services through up-selling and cross-selling, merchandising and other promotional activitiesAssisting customers with mail lodgements and associate costsBuilding rewarding relationships with customers by understanding their needsAssisting with administrative duties such as stocktaking and record maintenance You will receive hands-on paid training for 12 weeks (5hrs per day) You will then move to our Casual on-call roster Casual Rate + 12% Super About you You're a friendly, enthusiastic and reliable personality who loves working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community.
You'll also need to Have experience in customer service and/or cash handling Be fit to lift up to 16kgs of mail regularly and stand for your shift How we'll deliver for you We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. We're delivering together At Australia Post, we acknowledge the TraditionalCustodians of the land on which we operate, live and gather as employees. To find out moreabout our progress with reconciliation, watch this short video.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on ******
See what a day in the life on the Retail Team at Australia Post looks like:
#J-18808-Ljbffr
