Press space or enter keys to toggle section visibilityName: Retail Customer Service OfficerSite / Location: Mandurah, Western AustraliaRef #: 12364878Entity: Australia PostOpening Date: 21-Nov-2024Work Type: Fixed Term Part TimeWeekly Hours: 25Length of Assignment: 12 monthsDescription & RequirementsAustralia Post is delivering like never before. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.Adult Pay Rate $27.48 increases to $29.37 after 3 months12% Superannuation12-month fixed term contractPart-time 25 hours per weekExtensive, supportive full-time (paid) training for 6 weeksMust travel on occasions between the following suburbs: Rockingham, Warnbro, Kwinana, Mandurah, Mandurah EastYou'll be:Performing customer sales and service transactionsManaging high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)Conducting and processing identity services transactions, including Australian Passport InterviewsPromoting our products and services through up-selling and cross-selling, merchandising and other promotional activitiesAssisting customers with mail lodgements and associated costsBuilding rewarding relationships with customers by understanding their needsAssisting with administrative duties such as stocktaking and record maintenanceAbout youYou're friendly, enthusiastic and reliable and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:Have experience in customer service and/or cash handlingBe fit to lift up to 16kgs of mail regularly and stand for your shiftHow we'll deliver for you:We invest in you for the long-term, encouraging growth through our values of trust, inclusivity, empowerment and safetyBe part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every dayWe invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.We're delivering togetherAt Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability.If you have any questions about accessibility, please contact our Diversity & Inclusion team at ****** what a day in the life on the Retail Team at Australia Post looks like:
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