Position: Retail Customer Service Officer
Site / Location: Australian Capital Territory
Entity: Australia Post
Opening Date: 29-Oct-2024
Work Type: Casual Full Time
Description & Requirements
Australia Post is delivering like never before. From the vehicles that we drive to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers, and for our people. We're moving forward, and we want you to come along for the ride.
About the opportunity:
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
About the role:
Adult Pay Rate $33.66 increases to $35.98 after 3 months training + 12% Superannuation
Casual on call as required after the training, no rostered hours – Monday to Friday, rotating shifts between 8.45am-5.06pm
12 Weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
You'll be:
Performing customer sales and service transactions with customers
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing a number of identity services transactions, including Australian Passport Interviews
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail lodgements and associated costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance
About you:
You're friendly, enthusiastic, and reliable, and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:
Have experience in customer service and/or cash handling
Be fit to lift up to 16kgs of mail regularly and stand for your shift
How we'll deliver for you:
We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're delivering together:
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team at ******.
See what a day in the life on the Retail Team at Australia Post looks like:
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