Retail Administration Officer

About Us Homecare Equipment is a South Australian owned business in the rapidly growing healthcare equipment sector.  We pride ourselves on providing exceptional products and services to our valued customers.  We are now seeking a dynamic and motivated Retail Administration Officer to join our team and help us continue to deliver outstanding customer experiences.
Job Description As Retail Administration Officer, you will be the face of the company and play a crucial role in the delivery of our products and services. You will be responsible for engaging with customers, understanding their needs, and guiding them through our range of products and services to find the best solutions. This role offers an exciting opportunity to work in a fast-paced, customer-centric environment where you can make a significant impact.
Key Responsibilities Deliver excellence in customer service by focusing on a customer centred approach.Build rapport with customers and actively listen to their needs.Provide product knowledge and information to help customers make informed decisions.Liaise and work closely with Occupational Therapists, medical professionals, clients, and family members to provide solutions to client needs.Process orders, generate quotes, invoices and operate Point of Sale.Use a range of computer programs including Microsoft Office.General administrative support including online portal processing, responding to emails, telephone enquiries.Picking and checking of StockEssential Skills & Experience Excellent customer service skills with ability to develop a quick rapport with a diverse range of people.Excellent written and verbal communication skills.Ability to work independently and as part of a team.Enthusiastic, positive attitude, and a passion for helping people.Detail-oriented with excellent time management and problem-solving skills.Proficient computer skillsPersonal presentation of a high standardAll successful candidates will be required to undergo pre-employment checks including reference checks, a National Police Check, DHS clearances and proof of current Covid and Influenza vaccinations.
If you are a self-motivated individual with a passion for sales and customer service, we would love to hear from you. To apply, forward your resume and a brief cover letter outlining your relevant experience and why you believe you are a great fit for this role.