About the business and the role CCG, founded in 1997, is a leading national supplier of assistive technology, medical and in-home aids for people living with disability, mobility impairments, and the aged. With over 130 member stores across Australia, we are known for delivering innovative healthcare solutions and exceptional customer service
Based at our Launceston store, as the Retail Administration Assistant you will deliver excellence in service within our showroom, assisting with inhouse sales processing along with supporting administration functions required with the team across our various service and NDIS contracts.
A National Police check is required for this position.
Primary Responsibilities Provide excellent customer service over the phone and via email regarding the sale and supply of mobility and healthcare equipmentActively contribute as a team player to achieve departmental Key Performance Indicators including volume of processed orders, accuracy and phone calls receiveAnswer telephone queries and provide assistance to customers.Undertake debt collection for the store.Operate Point of Sale systems effectively.Generate invoices and maintain accurate records.Coordinate delivery schedules and follow-ups.Process orders and correspondence through the online portals.Skills & Experience Previous experience in administration roleHigh attention to detail and excellent computer literacy and accuracyExcellent literacy and numeracy skillsDemonstrated attitude of service and experience in providing excellent customer serviceExperience in operating POS and cash handling Benefits: Opportunity to join a fantastic team and be part of a growing business venture.Discounted Health InsuranceTraining and development programs to enhance your skills.Supportive and inclusive work environment.Employer Paid Parental LeaveFree fruit in lunch roomsFree Health Checks