Customer Care Coordinator: WFH role, Australia-wide RemoteFull-time or Part-timeRest Your Paws Palliative Care & In-Home Euthanasia At Rest Your Paws we offer palliative care to elderly and terminally-ill pets in the comfort of their home and a beautiful home euthanasia service when it's time to say goodbye.
We also provide compassionate grief support for loving families and aftercare services.
We are looking for an empathetic, compassionate and highly organised person to join our Client Care team to help families navigate their beloved pet's end-of-life journey.
Exceptional attention to detail is a must, and the successful candidate will also possess superhuman multitasking abilities!
You will be part of an incredible team of Veterinarians, Vet Nurses, Grief Counsellors and Support Staff across multiple states in Australia.
This is a completely remote / working from home role, and you will be trained in person / remotely depending on your location.
This is incredibly rewarding work and a great opportunity for any animal lover to help families when they need it most.
Role: Supporting families with pet end-of-life decision making and quality of life assessments (extensive training to be provided)Scheduling veterinary appointments & cremation arrangementsDealing with a high volume of email correspondence & callsBusiness development opportunities and maintaining relationships with referring veterinary clinics & veterinariansRequired skills / characteristics: Highly motivated to help pets and their devoted families during a really difficult time in their livesHigh level of EQ, compassion and empathyAbility to problem solve & multi-task (using multiple computer tabs / platforms) while engaging in conversationAttention to detail and highly organisedComfortable using the internet and other custom softwareSchedule: Includes evenings & a rotation of weekends.Ability to work from homePreferred experience: Customer service experience – at least 3 yearsExperience in Veterinary, Palliative Care or Cremation Services#J-18808-Ljbffr