Company DescriptionThe Mercure Townsville is a premier corporate and leisure conference, weddings, and events venue in the North Queensland region.
At the heart of our hotel is Celsius Restaurant, open for breakfast, lunch, and dinner, catering to both guests and locals.
Our restaurant team comprises 30 dedicated employees.
We aim to consistently deliver innovative, high-quality dining experiences to our customers, thanks to the commitment and talent of our employees.
We focus on motivating and retaining our talented team members to ensure our ongoing success.Job DescriptionThe Mercure Townsville has a fantastic opportunity for an energetic, "hands-on" leader with a guest-focused approach to exceed guest expectations.As the Restaurant Manager, you will oversee the daily operations of Celsius Restaurant.
You will work closely with the front-of-house staff to inspire and develop our team while maintaining our high standards of food and service.Key ResponsibilitiesManage, run, and control the operational floor of the restaurant according to business demandSet, implement, and review service standards to ensure consistent qualityConduct training, performance evaluations, and counselling of staffRecruit and select team members who align with our standards and valuesEfficiently manage rosters and costs to optimise operationsReview guest feedback, identify areas for improvement, and implement changesEnsure WH&S and sustainability commitments are upheld within the departmentCollaborate with the kitchen staff to ensure seamless service deliveryQualificationsProven experience in leading and managing a successful team in a high-volume restaurantExcellent communication and interpersonal skillsAbility to prioritise tasks, multitask, and work effectively in a team environmentOutgoing personality with a positive attitude, initiative, and the ability to think creativelyStrong work ethic and exceptional customer service skillsImmaculate personal presentation and attention to detailValid Responsible Service of Alcohol (RSA) CertificateFlexibility to work shifts including days, evenings, and weekendsAdditional InformationAn organisation that will support you in your personal and professional development.FlexibilityWork with an International Hotel Group and enjoy the staff benefits worldwide
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