Response Services Administration Officer
We're energised by the role we play in our community and our direct, personal contribution to sustainability.
Location:
Caloundra
Type:
Permanent Full-time
Closes:
Sunday, 22 September 2024 11:59pm AEST
Salary:
$85K – $92K Total Remuneration Package
Vacancy No:
5498
Why work with us?
At Council, we're proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you'll want to join our team!
With the vision to be Australia's most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.
About the Role
The Customer Response team is responsible for ensuring the education, safety and amenity of the Sunshine Coast Community.
As a Response Services Administration Officer, you will provide high level administrative support services to internal and external stakeholders. This position requires a high level of professionalism and customer service skills, and the ability to work collaboratively as part of a multi-function team within the Response Services branch and across council.
About you
As a Response Services Administration Officer, you will contribute to the day-to-day administration within Council's Response Services branch including high level administration, data processing, and workload management associated with regulatory enforcement.
You will assist with the day-to-day processes associated with infringement support functions, including event processing, data downloads, vehicle registration searches, issuing infringement notices and reminder notices, registering unpaid infringements with the State Penalties Enforcement Registry (SPER), assisting with review of incoming infringement correspondence related to local and state legislation, and assist senior officers in an administrative capacity with projects and change management.
The position includes front desk, phone and administration support services such as customer contact, filing, record management, photocopying and data entry, financial functions as well as the provision of timely and accurate information in response to internal and external enquiries.
As a requirement of this role, you will possess a Certificate IV in Business Administration/Local Government or other relevant disciplines or equivalent relevant experience, and previous relevant experience with demonstrated customer service and communication skills in the provision of information in person, email, telephone, and other routine business correspondence.
The successful applicant will possess strong attention to detail and ability to follow tasks through to completion and sound computer skills in typing, data entry and preparing simple Word documents, PowerPoint presentations and excel spreadsheets. A demonstrated ability to learn other computer applications as required.
A current "C" class drivers' license is required.
Appointment to this position is subject to the satisfactory completion of a Criminal History Check.
Our Culture & Employee Benefits
Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:
Wellbeing:
Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
Flexibility:
We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
Extras:
Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.
How to apply
Your written application should include:
A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria;
A current resume or curriculum vitae.
Once you have these two documents ready, click 'Apply Now' and follow the prompts to complete your application.
Further Information
Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.
To learn more about Council's vision and projects, you can view the Corporate Plan 2023-2027.
For specific enquiries contact Laura Denmeade during business hours on 07 5420 7425.
At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.
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