Response Services Administration Officer We're energised by the role we play in our community and our direct, personal contribution to sustainability.
Closes next week Category: Administration
Location: Sunshine Coast
Type: Permanent Full-time
Total Remuneration Package: $85K – $92K
Vacancy No: 5498
Why work with us? At Council, we're proud of our region. We collaborate with the community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you'll want to join our team!
The Customer Response team is responsible for ensuring the education, safety, and amenity of the Sunshine Coast Community.
About the Role As a Response Services Administration Officer, you will provide high-level administrative support services to internal and external stakeholders. This position requires a high level of professionalism and customer service skills, and the ability to work collaboratively as part of a multi-function team within the Response Services branch and across council.
You will contribute to the day-to-day administration within Council's Response Services branch, including high-level administration, data processing, and workload management associated with regulatory enforcement.
Your responsibilities will include:
Assisting with the day-to-day processes associated with infringement support functions, including event processing, data downloads, vehicle registration searches, issuing infringement notices and reminder notices. Registering unpaid infringements with the State Penalties Enforcement Registry (SPER). Assisting with the review of incoming infringement correspondence related to local and state legislation. Providing front desk, phone, and administration support services such as customer contact, filing, record management, photocopying, and data entry. Performing financial functions and providing timely and accurate information in response to internal and external enquiries. Minimum Requirements You will possess a Certificate IV in Business Administration/Local Government or other relevant disciplines or equivalent relevant experience, along with previous relevant experience demonstrating customer service and communication skills in the provision of information in person, email, telephone, and other routine business correspondence.
The successful applicant will possess strong attention to detail, the ability to follow tasks through to completion, and sound computer skills in typing, data entry, and preparing simple Word documents, PowerPoint presentations, and Excel spreadsheets. A demonstrated ability to learn other computer applications as required is also necessary.
A current "C" class driver's license is required.
Appointment to this position is subject to the satisfactory completion of a Criminal History Check.
Our Culture & Employee Benefits Council is committed to creating an inclusive, culturally diverse, healthy, skilled, and dedicated workplace culture. As an employee, you will enjoy a range of benefits and working styles to suit you:
Wellbeing: We offer a number of initiatives such as discounted health-related memberships, fitness passport, employee assistance program, and development opportunities. Flexibility: We offer flexible working arrangements including a 9-day fortnight and a hybrid WFH model. Extras: We offer salary packaging options on novated leases, superannuation, smartphones and devices, 17.5% leave loading, and generous Superannuation contributions. How to apply Your written application should include:
A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. A current resume or curriculum vitae. Once you have these two documents ready, click 'Apply Now' and follow the prompts to complete your application.
Further Information Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.
For specific enquiries, contact Laura Denmeade during business hours at .
We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team at
At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion, and sexual orientation. To deliver the best service to our region, we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.
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