Fairmont Scottsdale Princess, Scottsdale, United StatesREF46878QResort Club Level ConciergeLuxury & LifestyleCompany DescriptionThe Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world-class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!What's in it for you:Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your familyFree meals at our on-site employee restaurantLearning programs through our Academies designed to sharpen your skillsGreat Medical and Dental benefits, 401K, Direct Deposit etc.Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!Job DescriptionAt Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. As a Resort Club Level Concierge for Fairmont Gold, you will have the opportunity to showcase not only your passion for personalized guest service, but also for the very best attractions, events and venues your community has to offer!Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceProvide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available servicesProvide arrival and departure assistance for all Fairmont Gold guestsCater to guests during food and beverage periods within Fairmont Gold loungeDevelop and maintain strong guest relationships to ensure Fairmont Gold loyaltyDevelop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & ResortAssist guests regarding hotel facilities in an informative and helpful wayAddress guest concerns and react quickly, logging and notifying proper departmentsFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedQualificationsPrevious Property Management System experience preferredPrevious customer service related experience preferredComputer literate in Microsoft Windows applications requiredUniversity/College degree in a related discipline an assetMust possess a professional presentationMust possess outstanding guest services skills and sophisticated verbal & written communication skillsStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdhere to Fairmont Scottsdale Princess Grooming GuidelinesYour team and working environment:A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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