As part of a small, dedicated team, you will play a key role in delivering high-quality, person-centered services. Your primary responsibility will be the effective management of rostering operations, ensuring compliance with industry standards, policies, and regulations. In addition to managing schedules, you will focus on building strong relationships with participants, support workers, and key stakeholders, fostering a collaborative and supportive environment whilst achieving a high standard of excellence in customer service through effective communication and the delivery of quality services. It requires strong administrative and interpersonal skills to engage with the broader Resolute Support team, as well as Service Users, their families, carers, and representatives. OUR BACKGROUND Resolute Support is one of the most successful community service providers in the Hunter. Our 200 employees assist more than 300 people across the region with community supports, transport, recreation, inclusion, personal care, domestic assistance and supported accommodation.
Our mission is what makes us stand out from the others with supporting people through Choice, Opportunity, Inclusion & Acceptance at the forefront of our company culture.
QUALIFICATIONS & EXPERIENCE 2 years Disability or Mental Health experience preferably with a rostering and/or administrative background Ability to work to a deadline with excellent organisational & time management skills Advanced knowledge & skills in Microsoft Office Programs with a high level of computer literacy Demonstrated ability to work effectively in a team environment to effectively plan and organise the service delivery requirements of a changing client base Well-developed communication skills (written, verbal and listening) including high level telephone techniques in order to liaise effectively with staff and clients Cert III or IV in Disability (or equivalent qualification) is desirable TASKS & RESPONSIBILITIES The Services Rostering Coordinator is responsible for managing and coordinating the Resolute Support rosters for both Service Users and its employees, ensuring that quality service delivery outcomes and maintenance of regulatory compliance is effectively coordinated and communicated.
Rostering Management & Compliance: Implement, monitor, and maintain daily rostering schedules in line with the SCHADS Award, NDIS Price Guide, and Resolute Supports policies and procedures. Stay informed and up to date with any changes to the SCHADS Award and adjust rostering practices accordingly. Liase with Participants, Support Workers & Stakeholders to schedule supports. Communication & Support: Effectively communicate changes or requirements related to rostering with Support workers, Stakeholders and Participants, ensuring they are informed of updates or adjustments. Software & Technology: Utilise rostering software (Caremaster) to manage schedules and updates accurately. Leverage Microsoft Office applications (Word, Excel, Outlook) for data entry, communication, and reporting tasks. Identify and propose opportunities for improving rostering processes, ensuring greater efficiency and effectiveness. Data Entry & Accuracy: Perform accurate data entry and ensure roster information is clear, concise, and up-to-date. Work collaboratively within the team, while also demonstrating the ability to work independently and take ownership of your tasks. PERKS OF THE JOB!!! Come work with us…. Do you want to be part of a buzzing office environment, working together in a close-knit family-oriented team of Service Coordinators located just steps from some of Newcastle's best cafes? YES….
Well, here is what we can offer you:
Full Time Employment 4 Weeks Annual Leave per year Rostered Day Off, one Friday per month!!! Monday - Friday work week (between 8:30am – 4.30pm) Opportunity to work overtime on weekends Training and up skilling highly encouraged All equipment phone, laptop etc provided Check out our socials to find out more about what we do:
Instagram: @resolute.support Facebook: @Resolute Support or visit us here .
We can't wait to hear from you!!
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