Our story:Rockpool RAC is a fully accredited, privately owned aged care organisation offering residential, respite, memory support, and palliative care services in Queensland.
Our mission is to provide care and services that create an environment for residents, families, and our team that is safe, secure, inclusive, contemplative, reflective, and vibrant with life.
Everyone has a story, a lifetime of experiences that have shaped who they are and how they live. For us, being a part of that story is a privilege.
Rockpool – 'rok .pu:l /Safe, secure, inclusive, reflective, contemplative, vibrant with life, habitat.
About the role:We are seeking an organised and detail-oriented Resident Support Officer (RSO) to join our team at the Oxley Aged Care Home, opening in March 2025. This full-time administrative role will start in February 2025 to support resident admissions and ensure seamless processes during the commissioning phase.
Key responsibilities include: Managing enquiries about room availability and care options.Coordinating pre-admission processes and scheduling meetings with stakeholders.Preparing and maintaining accurate admissions documentation and records.Providing administrative support for admissions and compliance activities.Collaborating with internal teams to ensure smooth resident transitions.Why work for Rockpool? A reimagined model of careWe have fun and celebrate what makes us amazingYou get to grow your careerConnect to a diverse teamContribute to a sustainable futureAbout you: Strong administrative experience in a customer-focused role, ideally in aged care or healthcare settings.Excellent communication and interpersonal skills to liaise confidently with residents, families, and clinical teams.Proven ability to coordinate multiple tasksProficiency in Microsoft Office, experience with CRM systems is desirable.Ability to deliver exceptional customer service with empathy and professionalism.Knowledge of aged care funding models (desirable).What makes Rockpool a great place to work? Our peopleValues-driven organisationIndividual flexibilityRecognition and celebrationEmployee benefits programmeModern and innovative facilitiesRockpool is inclusive and welcomes diversity. Rockpool recommends employees are up-to-date with their COVID vaccination (including booster) and highly recommends a current flu vaccination. Applicants must be prepared to provide a police clearance.
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