Jawoyn Association Aboriginal Corporation – Katherine NT
Nitmiluk Tours is a part of Jawoyn Association Aboriginal Corporation, a 100% wholly owned and operated Indigenous Tourism Operation within Nitmiluk National Park, and more broadly the region of Katherine, NT. We are the exclusive provider for touring the breath-taking Nitmiluk Gorge, located approximately 320km South of Darwin Northern Territory, Australia.
From campgrounds to tented accommodation, self-contained cabin and the boutique Cicada Lodge, Nitmiluk Tours has an accommodation option for everyone. Explore Nitmiluk Gorge with us - cruise, fly, canoe, swim, walk and immerse yourself in the ancient culture of the Jawoyn people.
Your new role:
The Reservations Supervisor is responsible for assisting the Front Office Manager as well as providing support to Reservations Attendants to ensure the smooth and efficient processing of all reservations received at Nitmiluk Visitors Centre. Maintain a professional manner while providing excellent customer service within the guidelines of the company policies.
Some key points include:
Ensure all daily Reservations tasks delegated to the Front Desk, Call Centre and Canoe Shed are carried out in a timely manner. Act as the first line of Communication for all Reservations Staff and assist with customers, sales, ticketing and daily tasks as required. Assisting on the front counter and information counter where required, providing information, sales and ticketing to customers. Ensuring seasonal rates and packages are up to date in the Reservation systems. Overseeing the rostering of the Front Office and Reservations team on behalf of FOM. Coordinating with the housekeeping team to ensure that room cleanliness meets our standards and liaising with the maintenance team to ensure that any maintenance issues raised by guests are addressed promptly. Updating the product information on Travel Agent Portals. Contact support team to raise any technical concerns and follow up. Cross-checking the reservations to ensure that the commissions paid to travel agents are accurate. The successful Candidate will hold;
Excellent interpersonal and communication skills, written and oral. Excellent Management and Leadership skills. Excellent knowledge and skill in using computer programs and software, in particular with relation to reservations (RMS and Respax desirable). Excellent organisation and time management skills. High level of attention to detail. Ability to train and coach others. Minimum 2 years' experience working in a similar role. Good financial acumen. Experience rostering to meet budget requirements. Current Ochre Card or willingness to obtain. Current First Aid or willingness to obtain. Current Driver Licence (desired). What we offer:
We are fortunate to have some truly stunning and untouched wilderness areas like the famed Nitmiluk, Edith Falls, Cutta Cutta Caves and Kakadu National Park on our doorstep. Subsidised employee accommodation located in Nitmiluk National Park (short walk to work) – subject to availability. Cross-training opportunities to provide multi-skilling across departments. Competitive, above Award, hourly rate of pay (operational employees). Company supplied uniforms Salary packaging available due to the NFP status (reduce your taxable income). A position description is available on request. Please email ****** for more details.
Jawoyn Association is an Equal Opportunity Employer. Highly valuing a diverse workforce with an inclusive culture being paramount. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.
#J-18808-Ljbffr