REF9584M
Reservations Specialist - (Saudi National Only) Luxury & Lifestyle
Company Description
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is the iconic symbol of hospitality in the Holy City.
Job Description
You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience they expect upon arrival!
Summary of Responsibilities:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer exceptional, friendly and engaging service.Ensure the best selection for the guest and maximize revenue through up-selling.Update reservations to ensure a flawless check-in and check-out process.Answer telephone and email inquiries in a timely manner.Assist guests regarding hotel facilities in an informative and helpful way.Take ownership of the guest's request and ensure follow-up according to the hotel's standards.Follow department policies, procedures, and service standards.Recommend property facilities and assist guests with information and special requests.Book room reservation requests, enter rooming lists, and update accurate information in the system.Other duties as assigned.Qualifications: Computer literate in Microsoft Windows applications required.Ability to work cohesively as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all times.Guest-focused personality is essential; experience is an asset.Preferably prior experience working with Opera or a related system.Strong interpersonal and problem-solving abilities.Fluency in both Arabic & English.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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