Company DescriptionEmbark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury.
We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience of entertainment, leisure, dining, conferencing and unparalleled hospitality.
The hotel is partnering with House Made Hospitality, Sydney-based and globally inspired hospitality group. Through this partnership we are setting new standards in the Australian hospitality scene and we are seeking a talented Reservations Manager to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us!
Job DescriptionAs our Reservations Manager, you will be responsible for leading the Hotel Reservations team.
QualificationsProvide efficient, friendly and professional service to all guests.Lead by example when attending to guest requests.Show efficiency in constantly striving to provide total customer satisfaction.Promptly answer all requests for reservations and record them accurately.Constant upkeep of Fidelio Reservations system through updating of rates systems, validity dates, mail messages, availability control.Check no shows from previous day and give details to Assistant Manager for processing and follow up.Ensure all reservations loaded into the PMS system are up to date.Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time.Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders.Create group masters and update group information as it is received e.g. rooming list, arrival, meals, follow up on information if not received. Liaise with other departments to ensure group requirements and special requests are actioned.Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival.Ensure an accurate and complete guest history exists for all return guests and that details of arrivals are communicated to Management.Regularly check guest history records and advise FOM should a tidy up need to be actioned.Regularly monitor occupancy, judge busy periods and request assistance as required.Closely monitor allotments and ensure all are being utilised and not oversold. Provide allotment statistics and ensure accurate handling / correspondence.Additional InformationJoining our team will unlock generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more from Day 1. You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us.
If this sounds like the right opportunity for you, a new challenge in 2024, we look forward to finding out more about you and invite you to apply!
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