Fairmont Scottsdale Princess, Scottsdale, US
The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!
What's in it for you: Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your familyFree meals at our on-site employee restaurantLearning programs through our Academies designed to sharpen your skillsGreat Medical and Dental benefits, 401K, Direct Deposit etc.Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit! Job Description Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Reporting to the Director of Reservations, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Opera Central Reservations System and Property Management SystemEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesUpdate reservations ensuring a flawless check-in and check-out processOffer dedicated support to the Sales & Marketing teamMeet and exceed personal and team revenue goals on a monthly, quarterly and yearly basis as applicableAnswer incoming reservation calls in a timely mannerRespond to leads sent from into common reservation inboxFollow up with clients through Lead System in TRACKReply to reservation e-mails and double check accuracy of reservation/notes createdInput Comp Room nights through CUDA formsHandle and distribute faxes, voice messages and written messages for external GuestsHave a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsLiaise with Sales and other departments as requiredFollow all safety policiesOther duties as assigned Qualifications Previous room reservation sales experience an assetMust possess outstanding guest services skills and sophisticated verbal communication skillsComputer literate in Microsoft Window applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamFlexibility to work weekends and holidays as neededAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to): Frequent sitting throughout shiftOccasional standing, kneeling, pushing, pulling, lifting Additional Information Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS Meet Adriënne, the director of sales and marketing
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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