About Cruise WhitsundaysCruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport, and two mainland ports.Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.From our cruises to our sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is a good one.About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land and to each other. Headquartered in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern, and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station; barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises, and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About The RoleWe are seeking a motivated and enthusiastic individual to join our Reservations team as a Reservations Consultant. This is a permanent full-time position based on Hamilton Island. Reporting to the Customer Service & Sales Manager, the Reservations Consultant will be the first point of contact for our customers, assisting them with enquiries and booking their ideal experiences.This role is based at Hamilton Island Marina and will require you to live on Hamilton Island. Accommodation on Hamilton Island can be arranged through Cruise Whitsundays. Rent will be processed through payroll deductions fortnightly. You will also be responsible for paying for your own utilities.Key responsibilities for this role include, but are not limited to:Keep up to date with all Cruise Whitsundays products, timetables, promotionsThe accurate input/management of email, phone, web chat, and direct bookings into Custom LincCorrectly processing booking payments and correctly finalising EOD cash upsChecking and finalising QA bookings including applying promotionsAccurately booking third-party providersStay up to date with Reservations Policies and ProceduresCollect and provide catering informationService the Retail Store and upsell merchandisePrepare necessary paperwork/manifests for the following day's operationRespond to customer feedback in accordance with Policies & ProceduresRegularly review NavigatorAbout YouYou have a passion for the Tourism Industry with a real commitment to delivering the best standards of customer service. You are self-motivated, competent, adaptable with an eye for detail and demonstrate exceptional administration and sales skills.To be successful in this role, you will have/be the following:Strong Customer Service and Sales SkillsProficient with MS Office and general administrative skillsConfident with the use of technology and communication devicesExcellent written and spoken communication skillsAbility to multi-task competing priorities and a solution-based problem solverA natural ability to convert bookings through excellence in provision of information and knowledgeHigh energy, motivated team playerHigh attention to detail and high standard of deliveryFamiliar with Customlinc or similar reservation platform (desirable)Ability to work flexible hours including weekends, evenings, and public holidays between the hours of 6:30am and 6:30pmRequirementsMinimum 1 year's customer services/sales experienceHamilton Island based Consultants: Driver's License (desirable)Certificate II in Tourism or Business Admin (desirable)BenefitsGenerous discounts on Journey Beyond travel and experiencesAn attractive salary and positive work environmentStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyParental Leave programPurchased Leave policyPrivate Health discountsEmployee Assistance ProgramDiscounts on Journey Beyond merchandiseUp to 50% off at the Cruise Café & BarUp to 50% off the bar on board vesselsFree public transportSalary sacrifice remote area benefitsHow to apply:If this sounds like the perfect opportunity for you, please submit your application by no later than 29th October 2024.Applications will be reviewed and progressed as they are received, so don't wait, apply now!
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