Reservations Agent II - Seasonal, Part-Time ( May - October ) Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.
This Forbes Recommended, Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.
Job Description
RESERVATIONS AGENT II What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel VancouverExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess toour company-matchedDefined ContributionPension Plan(DCPP)Opportunity to develop your talent throughcoaching andour Leadership Mentoring ProgramsCompetitive hourly wagestarting between $ 24.87 - $ 28.43What you will be doing: Using professional and service-oriented sales techniques, book Food & Beverage outlets reservations and guestrooms, to maximize hotel revenue and the guest experience for both internal and external guests through email, telephone and face-to-face encountersPromote, co-ordinate and sell resort and family activities as advertised within the hotel, for both internal and external guestsAssist guests with their entire resort experience, including transportation suggestions, activities and local attractionsUtilize appropriate software programs to create and execute group, tour and individual bookings for all market segmentsPrepare professional written correspondence for distribution to guests, travel agents, booking agents and others as requiredPrepare rooming list reports and other related reports as requested by Hotel departments .Conduct Food and Beverage administrative tasks: bookings, preparation of F&B contracts, pre-arrival calls for F&B guests and co-ordinating F&B group reservationsRecord all details on reservations and correctly flag action items; follow up with other departments to ensure delivery of Hotel's promised services. Conduct periodic checks to ensure accuracy of reservation information in Hotel Reservation information systemsKeep abreast to hotel communications to ensure that all information provided for guests is accurate and up to dateCo-ordinate the pre-arrival portion of transient guest packages. Confirm details with the guests, communicate with third party vendors, ensure all aspects are professionally handled with both the guest and operation needs in mind. Conduct pre-arrival calls for non-packaged hotel guests, as required.Assist Reservations Team Leader in training new Restaurant Manager usersAssist the Reservations department with all market segment reservationsAssist the F&B Sales Manager, as directed, with promotions, planning and organization of special events, festive season activities, and tracking of other sales initiativesAssist Group Co-ordinator and/or Tour Co-ordinator with group, convention and tour bookings, for both rooms and Food and BeveragePerform other duties as assigned Qualifications Your experience and skills include: High School Diploma with one-year recent experience as a Reservation Agent in a luxury hotel or equivalent education, training, experience in a luxury travel environmentA typing speed of 45 words per minuteComprehensive knowledge of the Fairmont Empress' guest services, Room products, F&B products – i.e. menu content, special features and current operational parametersComprehensive and current knowledge of local attractions, events, restaurants and transportationFluent English language skills; both written and verbal. Ability to communicate in a professional business manner, both verbally and in writingCommitment to provide excellent service and exceed guests expectations with a history of providing exceptional guest serviceDemonstrated ability to work well individually and as a part of a teamDemonstrated ability to work well with minimal supervisionAbility to effectively problem solve and make decisions in a personable and confident mannerAbility to manage and execute multiple tasks within strict deadlines Additional Information Physical Aspects of Position (include but are not limited to): Frequentstanding and walking, Frequent bending and kneeling, Frequentcarrying and lifting
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment:Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Meet Adriënne, the director of sales and marketing
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
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