At Quay West Suites Melbourne, we transform every guest's stay into an unforgettable experience.
We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.
Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional.
From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.
We pride ourselves on providing personalised service, and we're looking for passionate individuals to join our dedicated team.
Whether you're interested in guest relations, food and beverage, or event coordination, you'll find opportunities to grow and excel in a dynamic and supportive setting.
PurposeAs a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival.
Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers.
You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.
Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.Safely and securely handle payment transactions, verifying billing details for accuracy.Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay.Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.Skills and ExperienceCustomer service-oriented with exceptional communication skills.Previous experience in a similar role in the hospitality industry is preferred.Proficiency in using reservation and property management systems is a plus.Problem-solving skills and the ability to remain calm under pressure.Team player with a positive attitude and willingness to go the extra mile.Accor BenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you.Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.Learn Your Way - Support your career development with access to Accor's industry-leading training platforms, Accor Academy and Typsy.Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.Worldwide Opportunities - We are a world-leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
If you value excellence, creativity, and making every guest's experience special, we'd love to hear from you.
Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.
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