Job no: 493508
Work type: Full Time
Location: Head Office, Canberra, Brisbane
Classification: Executive Level 1
DHA is seeking a skilled and strategic Research Services Manager to join the Business Planning and Research Services Team. Apply now and be part of a rewarding career at DHA! Position: Research Services Manager
Level: Executive Level 1
Salary Range: $118,461 to $144,571 per annum plus 15.4% superannuation
Location: Gungahlin, ACT and Newstead, QLD
About us Defence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia's largest national housing portfolios of about 17,000 properties and has an opportunity for an experienced Research Services Manager to join the team.
About the role We are seeking a skilled and strategic Research Manager to design and implement impactful surveys, deliver data-driven insights and foster an inclusive team. The ideal candidate will bring a strong analytical background, an ability to communicate complex information to diverse audiences, and a commitment to public service professionalism and innovation.
The role is responsible for: Research or evaluation experience: Proficiency in developing research questions, conducting literature reviews, and selecting appropriate methodologies. You will have relevant qualifications, for example in Applied Statistics, Psychology/Statistics, Economics or similar.Analytical expertise: Experience with data preparation, including ETL processes, business intelligence systems, and statistical analysis techniques like regression. This role requires a high level of computer literacy including proficiency in Microsoft Excel at an advanced level; SPSS, or similar (knowledge of R or Python will be viewed favourably); survey programming software and customer relationship management systems.Project management skills: Demonstrated ability to manage multiple projects, both business-as-usual and ad hoc, while meeting deadlines and quality standards. You should be able to proactively identify and mitigate risks, support continuous improvement, and effectively balance priorities to deliver outcomes.Team leadership and development: Experience in building team capabilities, identifying key talent, and fostering an inclusive culture. You will need to promote a collaborative work environment that supports individual growth and delivers results.Commitment to APS values: Demonstrated professionalism, impartiality, and alignment with the APS values and code of conduct. Your approach should reflect a principled and ethical commitment to data management and research integrity.Innovation and problem-solving: Capacity to explore new ideas, recognize interconnected issues, and apply innovative solutions. You should be skilled in analysing complex information, considering alternative solutions, and making evidence-based recommendations.If you are a results-driven professional with a solid foundation in research and analysis, a commitment to continuous improvement, and the ability to communicate insights effectively, we encourage you to apply!
Benefits for working at DHA include: 15.4% superannuationGenerous leave entitlements, including 18 days personal leave and 20 days annual leave per yearWork-life balancePositive workplace culture where you can bring your whole self to workOpportunities for growth and developmentCareer progression and opportunitiesADF partner employment conditions when posting to a new locationHow to apply To apply, click the Apply Now button below with your current resume and using a 300-word one-page pitch, addressing the requirements of the role.
The next steps after application The recruitment round will be broken down into 4 stages: application, virtual interview, work sample, and reference check.
If your application has been successful in being shortlisted, you will be contacted to attend a formal interview.
Once the interview and work sample have been completed, referees have been contacted, and successful candidates have been selected, you will be contacted advising you of the outcome of your application.
Inclusion and Diversity DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees, and carers.
Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.
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