About Us: Endpoint IQ is a Brisbane-based software innovator scaling its operations globally. Our SaaS platforms are transforming research management for universities, research organisations, and health services. We are proud of our exceptional track record and reputation as a trusted software partner. It's an exciting time for the business and we're looking for experienced staff across multiple positions to continue making a direct impact on research globally.
The Role: We are looking for individuals with a strong background in research administration to expand our team's sector-specific expertise. In this role, your knowledge of managing research processes and regulatory requirements will be essential as you collaborate with our Product Implementation, Client Support, and Product Development teams. Your contribution will directly impact our ability to continue providing market-leading solutions and services for research-intensive organisations.
Key Responsibilities: Client Implementations:Managing a team of product specialists, you will use your research administration knowledge to translate client requirements into solution configuration.This is a hands-on role that will allow you to help configure our software to streamline research management processes.You will work with our project managers and technical teams to ensure clients achieve their desired results in a timely manner.Advanced Product Support:Provide high-level, specialised support beyond routine inquiries and collaborate with our client's power users to solve challenges.Build relationships with clients, proactively offering creative solutions to unique problems.Innovation and Client Success:Leverage your research administration experience and exposure to client requirements to work with technical leads and influence our product roadmap.Contribute ideas that shape the future of research management technology.Required Skills: Strong background in research administration or related field.Friendly, with excellent communication and interpersonal skills.Experience managing stakeholders and aligning expectations.Problem-solving abilities with strong technical capabilities.Attention to detail with the ability to be involved in multiple projects concurrently.Research management experience of a team within a research-intensive organisation.Experience in project delivery with both team and autonomous work.Comfort in liaising with internal teams and external clients.Basic technical aptitude or interest in learning software systems.Why Join Us: Leverage your research administration expertise into the tech sector.Contribute directly to improving research management globally.Innovative work environment with a great culture and future growth opportunities.At Endpoint IQ, we value your research administration background and see it as a strength. Join us in revolutionising research management through sophisticated technology!
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