Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward.
Why work at Smurfit Westrock? This is an exciting time to be a member of the Commercial team at Smurfit Westrock. We have a strong foundation of talented, motivated people providing our customers with high-quality paper and packaging solutions, enabling them to provide environmentally friendly sustainable products to their customers. Working together with your dedicated customer support and operational teams, we have a tremendous opportunity to define our company culture here in Australia, grow our business, and provide long-term opportunities for our employees. Based in beautiful North Richmond NSW, you will also have the flexibility to work from your home office with the following accountabilities.
Summary: The primary function of this role is to act as the customer liaison for Smurfit Westrock, ensuring we service, build, and maintain strong customer relationships and a solid profile in the industry. The role is also responsible for identifying and generating new business opportunities within existing accounts to ensure profitability and sales growth targets are met.
The role is responsible for:
Developing strategic plans to identify and drive activity in line with targets and outcome expectations.Developing and maintaining relationships with existing customers and establishing business relationships with potential customers.Identifying opportunities within existing and new accounts by promoting Smurfit Westrock's vertically integrated product and service offering to ensure top-line revenue growth.Delivering value to the customer through a structured review process to ensure performance is measured and reported and align on improvement priorities to grow the partnership.Providing customers with value-added solutions/products to enhance the current sale (up-selling) and overall account profitability.Providing accurate customer forecasts volumes, with responsibility for forecasting performance KPI's.Proactively securing contracted business ahead of competitive tenders, and/or should uncontracted business go to market, lead and manage the process of securing at acceptable business terms.The Person: 5+ years' Key Account Management experience in a similar or related industry.Proven experience in building top-line sales growth through solid account management, upselling within existing accounts, and identifying new business opportunities.Strong written and presentation skills.Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.
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