You will deliver the department Rent Connect products and facilitate customer access to the private rental market, as well as assist customers sustain private tenancies.
The Skills You Will Need Include Being Able To Actively work to understand customers and stakeholders and engage in a professional and respectful manner to build productive relationships.
Work collaboratively with others and build networks with peers to contribute to quality service delivery and meet customer needs.
Demonstrate clear and concise written and verbal communication, modelling attentive listening and adapting your communication style to audience.
Model professional, ethical and culturally sensitive behaviour and consistently apply those standards of behaviour to yourself and others.
Have strong analytical skills, knowledge and experience in advising on housing solutions.
What You Will Be Doing Assess and respond to customer needs, including assessment of a customer's housing need and their ability to sustain a tenancy in the private market.
Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
Develop and maintain current knowledge of the local rental market and housing options available.
Participate in local initiatives to improve inter-agency linkages and service delivery.
Develop effective relationships and networks within the broader housing and support system.
Lead, coach, and mentor Housing Officers in the delivery of basic Rent Connect services.
Establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and are a part of day-to-day operations.
Mandatory Requirement - Class C driver's license Applications to remain current for 12 months.
Occupational group Administration #J-18808-Ljbffr