The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel.
We are looking for you to complete our team and start owning the relationship with our most valued customers.
All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.
About the RoleThe Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro.
You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.
What you'll doOwn the renewal process from initiation to closeInteract directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and processCollaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunitiesDefend and improve customer retention metricsSuggest improvements to current processes/workflows and work cross-functionally to implement and enableWork with our distributed team to produce an extraordinary customer experienceMaintain an accurate 120-day forecastWhat you'll need3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accountsNegotiating renewals with customer on price, license count product offering and license modelCourageous communicator: Comfortable speaking with customers on all levels, from procurement to executivesCollaborate cross-functionally in the customer's best interests, with accounting, finance, deal desk, support, success and sales teamsChange agent: Quick learner and can work effectively in a fast-paced and evolving organizationDetail and process orientedWhat's in it for youCompetitive equity packagePrivate health insurance programSalary continuance insurance and Life insurance coverageFree lunches on in-hub days with fully stocked snacks and drinksWellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and careerOpportunity to work for a globally diverse teamAbout MiroMiro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing.
The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.
Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100.
Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers.
We look for individuals who dream big, work hard, and above all stay humble.
Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment.
We strive to play as a team to win the world and create a better version of ourselves every day.
If this sounds like something that excites you, we want to hear from you!
Application ProcessPlease submit your Resume/CV, Cover Letter, LinkedIn Profile, and Website.
By submitting my application, I agree that my data is being stored and processed.
Interview Process30-min interview: Discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.Hiring Manager: Meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability).
This interview usually takes 90-120 minutes.Skill Assessment: An interactive presentation to see your skills in action, based around a particular case study or business problem.Meet the Team: Meet cross-functional stakeholders and evaluate how well you align with the role and Miro's values and culture. #J-18808-Ljbffr
