Renewals Manager, Commercial

About the Role: We are looking for a seasoned and strategic Renewal Manager (RM) to lead renewal efforts for complex, high-value accounts.
In this role, you will engage with senior C-level stakeholders, manage intricate contract negotiations, and develop tailored renewal strategies.
As an RM, you will oversee a commercial-level (100 - 1,000 users) renewal pipeline, mitigate risks, and collaborate with Account Managers to transition upsell opportunities effectively.
Your work will directly impact retention and revenue growth in the Commercial/Mid-Market segment.
Key Responsibilities: Advanced Strategic Planning: Develop and execute tailored renewal strategies for high-value accounts, balancing customer needs with business objectives.Pipeline Management: Strategically manage a comprehensive renewal pipeline, ensuring accurate forecasting and addressing bottlenecks using CRM tools like SFDC.Enhanced Customer Engagement: Lead high-level communication with C-level stakeholders, resolving complex concerns and influencing decision-making processes.Complex Renewal Management: Handle multi-year agreements, ensuring accuracy and compliance across CRM systems.Revenue Expansion: Identify strategic growth opportunities and collaborate with AMs for seamless execution.Qualifications: Proven experience managing enterprise-level renewals and achieving retention metrics.Advanced negotiation, analytical, and leadership skills.Proficiency in CRM tools like SFDC and Vitally.Ability to influence and communicate effectively with C-level executives.
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