The Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs, Partners, and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities.
Responsibilities: Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.Coordinate with Mid Market and Enterprise CSMs to strategize on renewals, and applicable upsells, for their customers to maximize bookings.Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent judgment.Facilitate a working process between KnowBe4 Legal department and customer's Legal team to revise legal documentation pertinent to the contract.Employ pricing strategies that meet the Company's standards, policies, and procedures.Generate pricing quotes for renewals.Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize.Meet and exceed bookings targets and quotas.Maintain impeccable administration of your opportunities in the Company's CRM.Minimum Qualifications: Associate's Degree or equivalent work experience and education preferred.Experience with Gmail and Google Docs.Experience with MS Office (Word and Excel).Experience with web browsers (Chrome, Internet Explorer, etc.).Previous sales or negotiation experience.Familiarity with standard concepts, practices and procedures within the IT Security Field.Experience with Salesforce or other CRM preferred.Strong verbal and written communications.Excellent time management and organization skills.Superior customer service skills.Strong collaborative and teamwork skills.Ability to build rapport with customers via phone, email, and video conferencing.Ability to work with minimal supervision.
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