**Job Title:** Remote Operations Associate
**Company:** ABM Industries
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### **Job Description**
ABM Industries is seeking a dynamic and detail-oriented Remote Operations Associate to join our team in Sydney. This part-time position will play a pivotal role in ensuring our operations run smoothly while aligning with our company's greater mission of delivering exceptional services across various sectors. As an ideal candidate, you will be energetic and dedicated, dedicated to improving processes and enhancing client satisfaction.
### **Key Responsibilities**
- **Operational Support**: Assist in the development and implementation of operational procedures and best practices to enhance service delivery and efficiency across teams.
- **Project Coordination**: Manage multiple projects simultaneously, ensuring they are completed on time and within budget. Collaborate with cross-functional teams to define project scopes, objectives, and deliverables.
- **Data Management**: Maintain accurate and organized records, including documentation for contracts, service provision, and client feedback. Support data entry and analysis as required.
- **Communication**: Act as the main point of contact for internal teams regarding operational queries. Communicate effectively with clients, providing updates and addressing their needs promptly.
- **Customer Relationship Management**: Monitor client satisfaction and develop strategies to improve relationships and service satisfaction. Proactively identify opportunities for enhancing the client experience.
- **Reporting**: Prepare and generate reports on operational performance, project status, and client feedback. Utilize data to make informed decisions and recommendations for process improvements.
- **Continuous Improvement**: Identify and implement operational enhancements, leveraging feedback and performance metrics to achieve efficiencies and deliverables.
### **Requirements**
- **Education**: Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
- **Experience**: Minimum of 4 years in an operational, project management, or administrative role.
- **Technical Proficiency**: Strong expertise in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with project management tools (such as Asana, Trello, or similar software). Experience with CRM software is a plus.
- **Soft Skills**:
- **Adaptability**: Ability to thrive in a dynamic environment and adapt to changing priorities and new challenges.
- **Project Management**: Strong organizational skills with demonstrable experience in managing multiple projects simultaneously, ensuring timely completion and quality standards.
### **Personality Traits**
- **Energetic**: A positive and enthusiastic approach to work that inspires and uplifts team dynamics.
- **Dedicated**: A strong commitment to achieving goals and objectives, coupled with a willingness to go the extra mile for clients and the team.
### **Benefits**
- **Gym Membership**: Access to a gym membership designed to promote health and wellness within our team.
- **Paid Overtime**: Enjoy the flexibility of getting compensated for additional hours worked beyond your scheduled time.
- **Training & Professional Development**: Opportunities for skill development and career advancement through ongoing training sessions and resources.
### **Working Environment**
At ABM Industries, we believe that our work aligns with a greater purpose. As a Remote Operations Associate, you will contribute to a meaningful mission, supporting essential services in our communities and fostering a positive impact on environments worldwide.
### **Deadline to Apply**
To be considered for this incredible opportunity, please submit your application by **October 13, 2024**.
### **Equal Opportunity Statement**
ABM Industries is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us and be a part of a team that makes a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
