**Job Title: Remote Operations Associate**
**Company: S&P Global**
**Location: Perth, Western Australia, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**About S&P Global:**
S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics, and workflows in the global financial markets. We empower our clients to make more informed decisions by providing the insights they need to navigate today's complex markets.
**Job Overview:**
We are seeking a driven and energetic Remote Operations Associate to join our dynamic team at S&P Global. This part-time position is crucial in supporting various operational processes to ensure the highest standards of service delivery. As a Remote Operations Associate, you will work collaboratively in a remote setting, utilizing your attention to detail and persuasive communication skills to drive operational excellence.
**Responsibilities:**
1. **Operational Support:**
- Assist in day-to-day operational tasks, including data entry, record-keeping, and document management.
- Monitor process workflows to ensure timely execution of deliverables.
- Coordinate with cross-functional teams to facilitate effective communication and collaboration.
2. **Client Interaction:**
- Engage with clients and internal stakeholders to gather necessary information and provide operational updates.
- Address client inquiries efficiently and persuasively to enhance customer satisfaction.
3. **Data Analysis:**
- Collect, verify, and analyze operational data to identify trends and areas for improvement.
- Prepare reports and presentations that summarize findings and propose actionable recommendations.
4. **Process Improvement:**
- Identify inefficiencies in operational processes and contribute to the design and implementation of solutions.
- Maintain up-to-date knowledge of industry best practices and operational trends to provide innovative suggestions.
5. **Documentation and Compliance:**
- Ensure all operational documentation is accurate, concise, and compliant with company policies and procedures.
- Facilitate audits and reviews of operational processes to uphold compliance and quality standards.
6. **Team Collaboration:**
- Collaborate with team members to foster a productive and positive work environment.
- Participate in team meetings and contribute ideas and perspectives to enhance team performance.
**Requirements:**
- Bachelor's degree or equivalent work experience.
- A minimum of 4 years of experience in operations, project management, or a related field.
- Demonstrated ability to work effectively in a remote work environment.
- Strong attention to detail and exceptional organizational skills.
- Persuasive communication skills, both verbal and written, with the ability to influence stakeholders.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with project management tools.
- Familiarity with data analysis tools is preferred but not mandatory.
**Personality Traits:**
- Driven: Highly motivated and results-oriented, with a passion for achieving goals and delivering high-quality work.
- Energetic: Positivity and enthusiasm to contribute to a vibrant team culture and motivate peers.
**Benefits:**
- Paid Time Off (PTO) for personal and family needs.
- Remote work flexibility to maintain a healthy work-life balance.
- Relocation allowance for candidates who may need to move for this position.
**Working Environment:**
At S&P Global, you will be part of an innovative company that pioneers change and sets industry benchmarks. Our remote work environment promotes collaboration and creativity while delivering world-class services to our clients.
**Application Deadline:**
Please submit your application by October 17, 2024.
**Equal Opportunity Statement:**
S&P Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
