**Job Title:** Remote Customer Support Specialist
**Company:** SanDisk
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
SanDisk, a global leader in data storage solutions, is searching for a passionate and driven Remote Customer Support Specialist to join our dynamic team in Sydney. This is an exciting opportunity for candidates who thrive in a fast-paced, innovative environment and are eager to facilitate exceptional customer experiences in the tech industry.
**Key Responsibilities:**
- **Customer Interaction:** Act as the primary point of contact for customers seeking assistance with our products and services via various channels, including phone, email, and chat.
- **Problem Resolution:** Identify customer issues and provide effective solutions in a timely and courteous manner, ensuring complete customer satisfaction.
- **Product Knowledge:** Develop and maintain a comprehensive understanding of SanDisk products, services, and features to assist customers effectively and accurately.
- **Documentation:** Log and track customer interactions and resolutions within our CRM system, ensuring all issues are documented and escalated when necessary.
- **Feedback Loop:** Collect customer feedback and insights to share with the product and marketing teams, contributing to continuous improvement in customer experience.
- **Team Collaboration:** Work closely with cross-functional teams, including technical support, product management, and sales, to provide seamless customer support and enhance overall service delivery.
- **Performance Metrics:** Meet or exceed established KPIs, including response times, resolution rates, and customer satisfaction scores.
- **Training Participation:** Engage in ongoing training and professional development opportunities to stay updated with the latest product changes, industry trends, and customer service strategies.
- **Risk Management:** Encourage and engage in calculated risk-taking in problem-solving scenarios to drive innovative solutions that enhance customer satisfaction.
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience preferred.
- **Experience:** A minimum of 2 years of experience in customer support or a related field, preferably within the tech industry.
- **Skills:** Strong analytical skills with the ability to troubleshoot and resolve customer inquiries effectively. Familiarity with CRM tools and ticketing systems is preferred.
- **Teamwork:** Ability to work collaboratively with team members in a remote setting, maintaining clear communication and fostering a positive work environment.
- **Personality Traits:** Driven and passionate about delivering outstanding customer service and contributing to the team's success.
- **Soft Skills:** Excellent interpersonal and communication skills, both verbal and written. A strong sense of empathy and active listening skills for effectively understanding customer needs.
**Benefits:**
- **Free Accommodation:** Enjoy the flexibility of remote work with the additional benefit of provided accommodation.
- **Retirement Plan:** Access to a competitive retirement plan to help secure your financial future.
- **Disability Insurance:** Comprehensive disability insurance coverage for peace of mind.
**Working Environment:**
At SanDisk, we foster a culture of innovation and creativity, encouraging our team members to take calculated risks and explore new ideas that drive progress. We value each employee's input and believe that collaboration and teamwork are crucial for success.
**Deadline to Apply:**
Please submit your application by October 6, 2024, to be considered for this position.
**Equal Opportunity Statement:**
SanDisk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Join us in redefining the future of data storage solutions and contribute to our mission of providing the best customer experience in the industry!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
