Remote Customer Support Specialist

Customer Support SpecialistWe are seeking a dedicated and empathetic Customer Support Specialist to ensure a positive customer experience.
Key Responsibilities:Customer Interaction: Respond to customer inquiries via phone, chat, or social media, providing timely and accurate information.Issue Resolution: Troubleshoot and resolve customer issues, escalating to higher-level support when necessary.Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.Documentation: Record customer interactions, issues, and resolutions in the company's CRM system.Feedback Collection: Gather customer feedback and share insights with the team to improve products, services, and the overall customer experience.Follow-up: Ensure customer issues are resolved to their satisfaction by following up as necessary.Support Training: Assist in developing and updating customer support training materials.Qualifications: Education: High school diploma or equivalent.Estimated Salary: $45,000 - $60,000 per year