**Job Title: Remote Customer Support Specialist**
**Company: Lam Research**
**Location: Perth, Western Australia, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Job Description:**
Lam Research is actively seeking a dedicated and enthusiastic Remote Customer Support Specialist to join our growing team in Perth, Western Australia. This entry-level position is ideal for individuals looking to leverage their customer service skills in a dynamic and flexible work environment. The ideal candidate will embody reliability and drive, with a passion for helping customers and a commitment to delivering excellent service.
**Key Responsibilities:**
- **Customer Interaction:** Handle inbound and outbound customer interactions via phone, email, and live chat to provide timely and accurate solutions to customer inquiries.
- **Issue Resolution:** Identify and troubleshoot customer issues effectively, employing strong research skills to gather necessary information and deliver appropriate solutions.
- **Product Knowledge:** Maintain comprehensive knowledge of Lam Research products and services to ensure detailed and informative customer interactions.
- **Customer Education:** Educate customers on product features, functionalities, and best practices to enhance their experience and encourage product usage.
- **Documentation:** Accurately document interactions and resolution steps in the customer relationship management (CRM) system, ensuring all records are up-to-date and complete.
- **Feedback Collection:** Gather customer feedback to share insights with internal teams, contributing to continuous improvement efforts in products and services.
- **Collaboration:** Work collaboratively with other departments to resolve complex customer issues, ensuring a seamless experience for clients.
- **Performance Metrics:** Meet and exceed key performance metrics, including response times, resolution rates, and customer satisfaction scores.
- **Adaptability:** Stay adaptable to evolving processes and technologies, quickly becoming proficient with new tools and systems as needed.
**Requirements:**
- **Educational Background:** High school diploma or equivalent required; associate degree or coursework in a relevant field is a plus.
- **Experience:** At least 1 year of experience in a customer support or service role, preferably in a technical or product-oriented environment.
- **Technical Skills:** Proficient in using customer support software, CRM systems, and Microsoft Office Suite. Comfortable navigating digital communication platforms.
- **Personality Traits:**
- **Reliable:** Dependable and consistent in delivering quality work and meeting deadlines.
- **Driven:** Motivated to learn, grow, and contribute positively to the team and organization.
**Soft Skills:**
- **Persuasion:** Ability to effectively communicate and encourage customers toward desired outcomes while maintaining a positive experience.
- **Research:** Strong research skills to gather information quickly and present it clearly to customers.
**Benefits:**
- Retirement plan options to support your future financial security.
- Company equipment provided to ensure you have the tools necessary to succeed.
- Vision insurance to support your health and wellness needs.
**Working Environment:**
Join a flexible work environment that adapts to change with speed and efficiency. Lam Research values the importance of a healthy work-life balance and encourages innovative thought and collaboration from all team members.
**Application Deadline:**
Please submit your application by **October 4, 2024**.
**Equal Opportunity Statement:**
Lam Research is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other status protected by law.
If you're ready to launch your career with a trusted leader in semiconductor manufacturing, apply today to become a vital part of our customer support team at Lam Research!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
