Remote Customer Support Representative

Job Description:

Union Pacific is seeking a Remote Customer Support Representative to join our team in Canberra, Australian Capital Territory. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer support and a passion for providing excellent service.

Responsibilities:
- Provide exceptional customer support via phone, email, and live chat
- Respond promptly to customer inquiries and resolve issues in a timely manner
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Keep accurate records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies
- Take ownership of customer issues and follow through to resolution
- Assist in identifying areas for improvement in the customer experience

Requirements:
- Energetic and passionate about delivering exceptional customer service
- Strong attention to detail and negotiation skills
- Excellent communication and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in Microsoft Office and CRM systems
- Experience working in a remote customer support role is a plus

Benefits:
- Joining Bonus for new hires
- Paid overtime opportunities
- Gym membership reimbursement
- Continuous learning and development opportunities

Working Environment:
At Union Pacific, we value innovation and progress. We encourage our employees to take calculated risks in order to drive innovation and find new ways to improve our services and processes. Our team is supportive, collaborative, and dedicated to providing the best possible experience for our customers.

Equal Opportunity Statement:
Union Pacific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 12, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team of customer support professionals, we encourage you to apply for the Remote Customer Support Representative position at Union Pacific in Canberra, Australian Capital Territory.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.