**Job Title:** Remote Customer Support Officer
**Company:** Atlas Arteria
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
**About Atlas Arteria:**
Atlas Arteria is a global leader in the transportation infrastructure sector, dedicated to delivering innovative solutions for mobility and connectivity. With a commitment to excellence and sustainability, we are poised to make a significant impact in our industry. By joining our team, you will play a crucial role in enhancing customer experiences and supporting our vision for a better future.
**Job Overview:**
As a Remote Customer Support Officer at Atlas Arteria, you will be the initial point of contact for our customers, providing them with exceptional support and assistance regarding our services, products, and technical inquiries. This role requires a proactive and reliable individual who thrives in a fast-paced environment, is independent in their work, and adopts a continuous learning approach to adapt to our evolving business needs.
**Key Responsibilities:**
- Serve as the primary contact for customers via phone, email, and chat, delivering high-quality assistance and support.
- Resolve customer inquiries efficiently and effectively, ensuring a positive customer experience.
- Conduct thorough research to provide accurate information and solutions to customer issues.
- Document customer interactions and maintain comprehensive records in our customer relationship management (CRM) system.
- Collaborate with internal teams, such as technical support and operations, to ensure seamless issue resolution.
- Identify trends in customer inquiries and feedback, providing insights to enhance service offerings and processes.
- Develop and maintain up-to-date knowledge of Atlas Arteria's products, services, and industry trends to provide knowledgeable support.
- Assist in the creation and updating of customer support documentation and FAQs.
- Participate in training and development activities to enhance personal skills and stay abreast of changes in services and processes.
**Requirements:**
- At least 2 years of experience in customer support, preferably in a remote setting.
- Proven track record of delivering excellent customer service and support.
- Strong research skills and the ability to navigate information sources effectively.
- Exceptional attention to detail, ensuring accuracy and thoroughness in all interactions and documentation.
- Reliable and independent working style with the ability to manage time effectively and prioritize tasks.
- Excellent communication skills, both verbal and written, with a focus on active listening.
- Proficient in using customer support platforms and Microsoft Office Suite; experience with CRM systems is a plus.
- Familiarity with the transportation infrastructure industry is preferred but not required.
- Ability to adapt to changing environments and learn new technologies and processes quickly.
**Personality Traits:**
- **Reliable:** A dependable team member who consistently follows through on commitments and tasks.
- **Independent:** Self-motivated and capable of working autonomously in a remote environment.
**Benefits:**
- Employee discounts on various products and services.
- Company-sponsored transportation options for local employees.
- Visa sponsorship for qualified candidates seeking to relocate to Australia.
- A culture of continuous learning and professional development opportunities.
**Working Environment:**
At Atlas Arteria, we believe in fostering a dynamic working environment where employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. We value creativity, innovation, and teamwork while prioritizing customer satisfaction.
**Application Process:**
If you are a driven and resourceful individual who meets the qualifications outlined above, we invite you to apply for the Remote Customer Support Officer position. Submit your resume and cover letter detailing your relevant experience by **October 16, 2024**.
**Equal Opportunity Statement:**
Atlas Arteria is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and identities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
