**Job Title:** Remote Customer Support Officer
**Company:** Western Digital
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**About Us:**
At Western Digital, we are dedicated to empowering the world's most innovative people and organizations by delivering quality data storage solutions. We believe in fostering a spirit of exploration, encouraging calculated risks, and driving growth both for our customers and our employees. Join our remote team in Brisbane and embark on an exciting journey with us!
**Job Overview:**
We are looking for a motivated and energetic Remote Customer Support Officer to join our dynamic customer support team. In this entry-level role, you will play a crucial part in ensuring our customers receive exceptional service and support, enhancing their experience with Western Digital products and services. Your responsibility will include managing customer inquiries, resolving issues efficiently, and establishing strong relationships with our clients.
**Responsibilities:**
- **Customer Interaction:**
- Serve as the first point of contact for customers through various communication channels (email, live chat, phone).
- Respond promptly to customer inquiries and provide accurate information regarding products, services, and procedures.
- **Issue Resolution:**
- Assess customer issues, troubleshoot problems, and guide customers through resolving technical or product-related queries.
- Collaborate with internal teams to escalate more complex issues and ensure timely resolution.
- **Documentation:**
- Maintain accurate records of customer interactions, inquiries, and resolutions in our customer management system.
- Document feedback from customers to help improve products and services.
- **Customer Engagement:**
- Build rapport and maintain positive relationships with customers to enhance their experience with Western Digital.
- Conduct follow-ups with customers to ensure satisfactory resolution of their issues and gather feedback for further improvement.
- **Continuous Learning:**
- Stay updated on product knowledge, policy changes, and industry trends to provide informed support.
- Participate in training programs and workshops to enhance skills and knowledge.
- **Team Collaboration:**
- Work collaboratively within the customer support team to share best practices and support each other in achieving team goals.
- Contribute to team meetings by sharing insights from customer interactions and suggesting improvements.
**Requirements:**
- **Educational Background:**
- A high school diploma or equivalent; college degree preferable but not mandatory.
- **Experience:**
- Minimum of 1-year experience in a customer service or support role; experience in a technical or IT environment is a plus.
- **Technical Skills:**
- Proficiency in using customer service software and tools.
- Basic understanding of data storage services/products is an advantage.
- **Personality Traits:**
- Highly motivated and energetic, displaying a proactive approach to problem-solving and customer service.
- **Soft Skills:**
- Excellent people management skills, with an ability to engage and build rapport with diverse customer groups.
- Strong negotiation skills to handle customer complaints and find effective solutions.
- **Availability:**
- Must be available to work flexible hours, including potential evenings and weekends.
**Benefits:**
- Gym membership to support your physical well-being.
- Employee discounts on a range of products and services.
- Visa sponsorship for eligible candidates.
**Working Environment:**
At Western Digital, we foster a collaborative and innovative working environment that encourages exploration, creativity, and personal growth. We value calculated risks that lead to both individual and organizational success.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Western Digital is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law. We are excited to welcome applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
