**Job Title:** Remote Customer Support Assistant
**Company:** Cablevision Systems
**Location:** Adelaide, South Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
Cablevision Systems is seeking a dedicated and proactive Remote Customer Support Assistant to join our dynamic team. As a pivotal member of our customer support department, you will play an essential role in ensuring customer satisfaction and upholding our commitment to providing high-quality service. This position offers a unique opportunity to work remotely while making a meaningful impact in a fast-paced environment.
**Key Responsibilities:**
- **Customer Interaction:** Communicate effectively with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information in a professional manner.
- **Problem Resolution:** Utilize strategic planning skills to analyze customer problems and create effective solutions. Troubleshoot service-related issues and escalate to technical support when necessary.
- **Research and Documentation:** Conduct thorough research on customer inquiries to provide accurate information. Maintain detailed records of customer interactions and document solutions in our CRM system.
- **Feedback and Improvement:** Gather customer feedback and report recurring issues to management. Collaborate with the team to identify areas for improvement in service delivery and customer experience.
- **Training and Development:** Assist in the onboarding process for new team members by sharing knowledge and best practices. Stay up-to-date with product updates and industry trends to provide relevant information to customers.
- **Team Collaboration:** Work closely with other departments, including technical support, sales, and marketing, to ensure a seamless customer experience. Participate in team meetings to discuss performance metrics and share ideas.
- **Ethical Conduct:** Uphold the highest standards of ethical conduct and integrity in all customer interactions, ensuring confidentiality and respect for customer data.
**Requirements:**
- **Experience:** Minimum of 2 years of experience in a customer support role or similar position, showcasing a proven ability to handle customer inquiries and resolve issues efficiently.
- **Educational Background:** A high school diploma or equivalent is required; a degree in a relevant field is a plus.
- **Personality Traits:**
- Reliable: Demonstrated ability to follow through on commitments and meet deadlines.
- Hardworking: A strong work ethic with a commitment to going above and beyond in service delivery.
- **Soft Skills:**
- Strategic Planning: Ability to devise and implement effective strategies to improve customer satisfaction.
- Research: Strong research skills to gather information and resolve customer issues effectively.
- **Technical Skills:** Proficiency in using customer support software, CRM tools, and basic knowledge of office software (e.g., MS Office). Familiarity with troubleshooting internet and cable service-related issues is an advantage.
- **Communication Skills:** Excellent verbal and written communication skills with the ability to articulate complex information clearly and concisely.
**Benefits:**
- Profit sharing opportunities that allow you to benefit from the company's success.
- Comprehensive dental insurance to support your health and well-being.
- Flexible remote work environment that promotes a healthy work-life balance.
**Working Environment:**
At Cablevision Systems, we cultivate a culture that upholds the highest standards of ethical conduct and integrity. Our team is committed to fostering a respectful and inclusive work environment.
**Application Deadline:**
Please submit your application by ******** to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Cablevision Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Join us at Cablevision Systems and contribute to delivering exceptional customer support while enjoying the benefits of remote work!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
