Remote Customer Success Specialist

EMC is seeking a Remote Customer Success Specialist to join our team in Canberra, Australian Capital Territory, AU. This part-time entry-level position is perfect for individuals who are passionate and motivated about providing exceptional customer service.

Responsibilities:- Manage and build relationships with clients to ensure their success and satisfaction with our products and services- Act as the primary point of contact for customers, addressing their inquiries and resolving any issues that may arise- Collaborate with internal teams to provide customer feedback and drive product improvements- Develop and implement customer success strategies to drive retention and growth- Proactively identify opportunities for upselling or cross-selling additional products or services- Track and analyze customer metrics to measure and report on customer success- Provide product training and support to customers as needed

Requirements:- Strong project management skills with the ability to prioritize and meet deadlines- Excellent leadership skills with the ability to influence and motivate others- No prior experience required, but a willingness to learn and grow in the role- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Bachelor's degree or equivalent experience is preferred

Benefits:- Paid Time Off (PTO)- Travel & spending expenses- Parental leave

Working Environment:At EMC, we foster a working environment that encourages curiosity and questioning to fuel innovation and growth. We believe in providing our employees with the resources they need to succeed and grow in their roles.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement:EMC is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.