Remote Customer Success Specialist

Job Description:WiseTech Global is seeking a part-time Remote Customer Success Specialist to join our team in Canberra, Australian Capital Territory. The ideal candidate will have at least 2 years of experience in a customer-facing role, possess strong decision-making and project management skills, and be reliable and driven.

Responsibilities:- Establish and maintain strong relationships with customers to ensure their success with our products and services- Serve as the primary point of contact for customers, providing guidance, support, and problem resolution- Collaborate with internal teams to improve customer experience and drive customer satisfaction- Conduct regular check-ins with customers to understand their needs and identify opportunities for upselling or cross-selling- Track customer interactions and feedback, and provide insights to the product development team for continuous improvement- Develop and maintain customer success metrics and reports for management review

Requirements:- Bachelor's degree in Business, Marketing, or a related field- 2+ years of experience in a customer success or account management role- Strong communication and interpersonal skills- Excellent decision-making and project management abilities- Ability to work independently and as part of a team- Familiarity with CRM software and Microsoft Office Suite- Prior experience in the tech industry is a plus

Benefits:- Parental leave- Paid Time Off (PTO)- Life insurance

Equal Opportunity Statement:WiseTech Global is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We invite all qualified candidates to apply before the deadline on June 21, 2024, and be part of a team that leads the industry through cutting-edge ideas and solutions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.